Privacy Policy

    We welcome you aboard!

    This Privacy Policy is for MTronic Smart Building Solution. It will transparently discuss how we may collect your data to innovate our products and send relevant updates to improve your experience. Please read it carefully before using the MTronic Smart Building Solution.

    In the Privacy Policy, the MTronic Smart Building Solution and all related products and devices, are referred to as the ‘Product’. The MTronic Smart Building Application (for both iOS and Android) is referred to as the ‘App’. The Product and the App are collectively referred to as the ‘Services’.

    Information that we collect

    When using our Services, we will like you to submit some information to us. We, or any of the third-party software, service(s), or hardware device(s) may also require capturing the way you interact with the elements of our Services.

    • 1.Sign up credentials: You are required to provide your name and email address to complete the sign-up process.
    • 2.User submissions: In some cases, our Services, or one or all the third-party software, service(s), or hardware device(s) may require you to submit some information with us. This document refers to them as ‘User Submissions’.
    • 3.Data from Device: Since we are constantly evolving our Services to add innovation, efficiency, and reliability for everyone, we may like to capture the way you use them or any of the third-party software, service(s), or hardware device(s) integrate with them. This data is referred to as ‘Data from Device’.
    • 4.Bluetooth and location access: Since some of our devices operate on Bluetooth technology, we will need to access your device’s Bluetooth to allow our products to communicate with your device(s). Note that we will also require your location to process where the components of our Product are installed and how to control them.

    Your sharable data

    We may record your data through different sources such as our Services or any third-party software, service(s), or device(s). You understand that in some cases, our Services require to interact with one or more integrated third-party software, service(s), and/or hardware device(s) to operate properly. To make that possible, the above-mentioned may like to capture or utilize your data submissions or the Data from the Device during their interaction with our Services.

    How we can use your data

    There are a variety of reasons why we would like to record your information and how can we use it. Some of them are listed as follows:

    • To understand the user behavior with our Services, or any third-party software, service(s), and hardware device(s).
    • To understand user preferences that will help us develop new methods, solutions, and products for our customers.
    • To introduce modifications in the form of Updates, which improve the quality, reliability, and efficiency of our Services.
    • To observe if any unlawful activities are being carried out using our Services.
    • To record user preferences and provide promotional and marketing content according to your personal choices.
    • To record your interactions with our Services, and/or any third-party software, service(s), and hardware device(s) for enhancing user experience in terms of look and feel, functionality, and any related content.

    Right to Object or Modify

    If your personal data is processed by us based on legitimate interests. You have the right to object to the processing of your personal data and If the objection is directed against the processing of personal data for the purpose of direct marketing, you have a general right of objection without the requirement to indicate a special situation.

    Requests to access, change, or remove your information will be handled within sixty (60) days. Upon receipt of a request from one of our Customers for us to remove the data, we will respond to their request within sixty (60) days. We will retain personal information that we store and process on behalf of our Customers for as long as needed to provide the Services to our Customers. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

    If you are a Customer or otherwise provide us with personal information in connection with your use of our Website, application, or Services, we will delete this information upon your request, provided that, notwithstanding such request, this information may be retained for as long as you maintain an account for our Services, or as needed to provide you with our Services, comply with our legal obligations, resolve disputes and enforce our agreements.

    Request for Data Deletion:

    In case you want to request access, change, or remove your information, please write us at:


    What are cookies?

    Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.

    Cookies we use and their purposes

    NameUsed ByDescriptionExpiration
    AECGoogleHelps detect spam, fraud, and abuse to ensure advertisers are not charged for invalid interactions with ads.6 months
    APISIDGoogleEnables Google to collect user information for videos hosted by YouTube.2 years
    1P_JARGoogleFacilitates ad delivery or retargeting for marketing purposes.1 month
    DSIDGoogle DoubleClickIdentifies signed-in users on non-Google sites to respect their ad personalization settings.2 weeks
    SIDCC, SID & HSIDGoogleContains encrypted user data for Google Account ID and sign-in time to block various attacks.2 years
    IDEGoogle DoubleClickFacilitates ad delivery or retargeting, with varying expiration based on location.13 months in EEA, Switzerland, and UK; 24 months elsewhere
    NIDGoogleDisplays Google ads in services for signed-out users, including playing YouTube videos.6 months after last use
    OTZGoogleUsed by Google Analytics to track website traffic information.1 month
    SSID and SAPISIDGoogleCollects visitor data for YouTube videos and Google Maps integrated maps.Persistent
    SEARCH_SAMESITEGooglePrevents cross-site information leakage and provides protection against certain attacks.6 months
    _gaGoogle AnalyticsIdentifies unique users for Google Analytics.2 years
    gclGoogleHelps advertisers determine the actions users take on their site after clicking ads.90 days
    _gidGoogle AnalyticsTracks user behavior for Google Analytics.24 hours of inactivity
    AMCV_ and AMCVS_Adobe Experience CloudStore last visit and track user interactions.2 years (AMCV_), session end (AMCVS_)
    DVGoogleFacilitates ad delivery or retargeting.1 day
    UserMatchHistoryLinkedInLinkedIn Ads ID syncing.30 days
    __hstcHubSpotMain cookie for tracking visitors.6 months
    _fbpFacebook / MetaStores and tracks visits across websites.3 months
    _guidLinkedInUsed to identify a LinkedIn Member for advertising through Google Ads.3 months
    aam_uuidAdobeSets for ID sync for Adobe Audience Manager.30 days
    ajs_anonymous_idAtlassian Jira ServicedeskStores last visit.1 year
    ar_debugLinkedInSupports Google attribution reporting API integration.Session
    bcookieLinkedInBrowser Identifier cookie to identify devices accessing LinkedIn.1 year
    datrFacebookProvides fraud prevention.2 years
    dfpfptMicrosoftUnique user identifier to prevent abuse in payment workflows for LinkedIn.2 years
    dprFacebook / MetaRecords device pixel ratio and high-contrast mode status for optimal site rendering.7 days
    fptctx2MicrosoftUsed to prevent abuse in payment workflows for LinkedIn.Session
    frFacebookAds targeting cookie for Facebook.3 months
    gpv_pnAdobeRetains and fetches previous page visited in Adobe Analytics.6 months
    hubspotutkHubSpotKeeps track of a visitor's identity for HubSpot.6 months
    __Secure-3PSID, __Secure-3PSIDCC, __Secure-1PSID, __Secure-1PAPISID, __Secure-1PSIDCCGoogleBuilds a profile of website visitor interests to show relevant and personalized ads through retargeting.2 years
    AnalyticsSyncHistoryFacebookStores information about the time a sync took place with the lms_analytics cookie.30 days
    langLinkedInRemembers a user's language setting for
    li_sugrLinkedInMakes a probabilistic match of a user's identity outside Designated Countries.90 days
    liapLinkedInDenotes the logged-in status of a member for non-www domains.1 year
    lidcLinkedInFacilitates data center selection for LinkedIn.1 day
    lms_ads and lms_analyticsLinkedInUsed to identify LinkedIn Members off LinkedIn for advertising and analytics.30 days
    ps_n & ps_lFacebookFacebook advertising cookies.1 year
    s_cc, s_ips, s_plt, s_pltp, s_ppv, s_tp, s_tslvAdobeVarious cookies used for Adobe Analytics.Session or 6 months
    sdscLinkedInSigned data service context cookie used for database routing to ensure consistency.Session
    usidaFacebookCollects a combination of the user's browser and unique identifier for tailored advertising.Session
    wdFacebookStores the user's screen resolution for Facebook.7 days
    _hjSessionUser_{site_id}HotjarPersists the Hotjar User ID for site attribution.1 year
    _hjSession_{site_id}HotjarHolds current session data for Hotjar.30 minutes, extended on user activity
    _hp2_ses_props*HotjarTo store performed actions on the website.30 minutes
    _hp2_id.*HotjarTo Store and track interaction.14 months
    __cfruidCloudflareCloudflare sets this cookie to identify trusted web traffic.Session
    _ALGOLIAHotjarThis lets you identify users across sessions with the persistent, anonymous user token.6 months
    cf_clearanceCloudflareIt specifies the duration our website is accessible to a visitor that successfully completed a previous Captcha or JavaScript challenge.30 minutes
    _hjHasCachedUserAttributesHotjarEnables Hotjar to know whether the data set in _hjUserAttributes Local Storage item is up to date or not.Session

    Your privacy matters

    We understand, respect, and care for your data privacy. Therefore, we take appropriate physical, digital, and administrative measures to secure your data that we capture when you interact with our Services. These measures are taken according to the rules and regulations of Data Security and Protection, including other measures to maintain your data integrity and privacy.



    Please understand that:

    • The responsibility of the authenticity and security of your account credentials lies with you.
    • Your account password is encrypted, and we do not save your password.
    • We will not be responsible for any loss or damage to/from the User Submissions and Data from Device due to your failure to comply with the Terms of Use .
    • By reading this document, you are bound to agree that you allow us to capture the Data from Device, however, it will remain your property and thus, your responsibility.
    • We do not retain the rights of any consequences of the third-party software, service, or hardware device interaction with your user submissions or Data from Device.

    Terms of Use

    Please review the associated Terms of Use before using our services.


    Since we revise the Privacy Policy regularly, we highly recommend that you keep visiting it every now and then to stay updated.


    MTronic Logo

    Download App:

    Contact Us



    1st Floor, Signature One Plaza, BS-14, Business Square, Gulberg Greens, Islamabad.


    Office No. F-14, COLABS, 50-N, Gurumangat Road, Gulberg 2, Lahore.


    Office No. 01/9, 1st Floor, MA Tabba Foundation Building, Gizri Rd, Block 9 Clifton, Karachi.

    © Copyright 2024 MTronic (SMC-Private) Limited. v2.0.0 -R93a9ca
    Need help?
    Talk to us on WhatsApp